TERMS AND CONDITIONS
The "Company" is legally registered and operates under the jurisdiction of Curacao.
1. ACCEPTANCE OF TERMS
1.1. Upon accessing and utilizing our website at efjckpotlp.com (hereinafter referred to as the "Website"), along with any of our online services, interactive gaming products, and related websites utilized by us periodically, and upon registering with the Company (including the act of opening an Account as defined below), you acknowledge that you have read and understood these Terms and Conditions (hereinafter referred to as the "Terms"), and you hereby agree to be bound by them.
1.2. You also consent to the use of electronic communication for entering into agreements, thereby relinquishing any rights or obligations under relevant laws or regulations in any jurisdiction that mandate a handwritten signature, to the extent allowed by law.
1.3. If there are any discrepancies between the Terms and any other guidelines, policies, or information published or presented by the Company, including but not limited to those on the Website and all related websites used by us from time to time, the Terms shall take precedence.
1.4. We retain the right to amend the Terms at any time. Unless specifically stated otherwise, all modifications will become effective immediately. While we will make every effort to notify you of any significant changes to the Terms through suitable channels (such as a notification on the Website or via email), the presence or absence of such notification will not affect the validity or enforceability of these changes.
1.5. The most recent version of the Terms will be prominently displayed on the Website and accessible through a provided link. We encourage you to visit and check the most updated version of the Terms periodically.
1.6. If you disagree with a particular change to the Terms, your sole remedy is to cease using our services and the Website and/or close your Account immediately. Your continued access or use of any of our services or products will be construed as acceptance of the Terms and any modifications to them at the time of your access or use.
1.7. By interacting with and/or playing on any and all of our sites, you acknowledge and agree to do so under the understanding of the scope and support described in our license. The jurisdiction of our license is clearly defined independently of any legislation that may or may not exist in your territory. Therefore, you accept the validity of the license that governs us.
2. OPENING AN ACCOUNT
2.1. To create an account with us ("Account") is a prerequisite before accessing any of our services or products. You are prohibited from transferring, selling, or pledging Your Account to another individual. This prohibition includes the transfer of any valuable assets, such as ownership of accounts, winnings, deposits, bets, rights, and/or claims associated with these assets, whether legally, commercially, or otherwise. Additionally, this restriction extends to actions such as encumbrance, pledging, assignment, usufruct, trading, brokering, hypothecation, and/or gifting in collaboration with a fiduciary or any other third party, whether a company, natural or legal person, foundation, and/or association, in any form or manner.
2.2. You are required to open your own Account and are restricted to having only one Account. In the event of any duplication of Accounts, we reserve the right to close both accounts or merge them into one Account, reject or void any bets or wagers made through duplicate Accounts, and deactivate and/or revoke any bonuses associated with them. We may also offset amounts owed to you against bonuses and other amounts actually withdrawn by you in violation of these Terms. If you wish to request a new Account, please contact us. When making the request, please provide the reason for the request, including any relevant background information and the rationale for the suspension or cancellation of any previous Accounts.
2.3. You must not allow anyone else, including individuals under the legal gambling age, to use your Account, accept any prizes, or engage in any activities on the Website under any circumstances. You are solely responsible for any unauthorized use of the Website through your Account, including the use of your name and password.
2.4. You acknowledge that any payment method you utilize while accessing our services, be it a credit/charge card or another form of payment, is under your ownership and bears your name. It is your responsibility to safeguard your username, password, and any other identification or contact details, and you alone shall be accountable for any misuse of this information. We hold no liability for unauthorized use of your Account or payment methods and are not obligated to compensate you for any damages, costs, or expenses resulting from such unauthorized usage.
2.5. No interest payments shall be made on any funds, deposits, winnings, or balances held in your Account, even in the event of payment delays for any reason whatsoever.
2.6. If you are inadvertently or unlawfully credited with any funds to your Account (including as a result of a breach of these Terms), we reserve the right to make necessary adjustments. We may also offset the credited amounts against any other amounts owed to you, including bonuses, as described above. If you use these funds to place bets or wagers, we reserve the right to void all such bets/wagers and reverse any winnings at our discretion.
2.7. We are here to help you with any issues that may arise during the account opening process. If you require assistance, please don`t hesitate to reach out to our Customer Support team.
2.8. Age Verification - Legal Identification.
2.8.1. To access our Service, you must be 18 years of age or older. By using our services or registering on the Website, you affirm and assure us that you are at least 18 years old.
2.8.2. To prevent misuse, ensure that your login credentials are kept safe from minors in your vicinity. We strongly advise the use of filtering software to prevent minors, particularly children, from accessing any internet content that may not be suitable for them.
For parents, we can provide a list of internet filters to assist them in preventing their children from accessing any content that is not intended for them:
https://famisafe.wondershare.com/internet-filter/best-internet-filters.html
2.8.3. We reserve the right to verify the identity and age of the Player at any given time.
2.8.4. If age verification reveals that the player is under the legal age, all winnings will be forfeited, and the corresponding account will be closed.
2.8.5. We reserve the right to verify any information provided during the application process or withdrawal attempts to ensure that you are 18 years of age or older, or otherwise meet the legal requirements for gambling in your country. This verification process may include confirming your age and identity. If we identify the use of a payment method that may be accessible to individuals under the legal gambling age, this verification process may be initiated. Deposits or withdrawals may be temporarily blocked until the verification process is completed.
2.8.6. Initially, we may attempt to verify your information electronically. However, if we are unable to do so, we may request additional documentary proof within 72 hours of our request. This may include providing a color copy of your passport photo or other government-approved photographic ID, as well as a recent utility bill, bank or credit card statement, a partially-covered copy of the card used for payment, or any other documents required for identification and validation purposes.
2.8.7. Until the identity, card details, and age verification process is finalized, you will not be able to open or utilize your Account, or withdraw any winnings. Alternatively, we may suspend your Account and prohibit you from gambling or withdrawing winnings until all required validation has been completed satisfactorily.
2.8.8. If an age verification check determines that you are underage, we will void and/or retract all winnings and bonuses. We reserve the right to conduct random security checks at any time and may request additional documentation to verify your age in this regard.
2.8.9. For security purposes and your safety, we reserve the right to record and monitor any telephone calls, emails, and live chats through which you communicate with any of our Customer Support teams.
3. CUSTOMER INFORMATION
3.1. All information provided by you, including transactional details entered by you, must be accurate, truthful, and directly related to you, representing your intentions alone.
3.2 You agree to promptly inform us of any changes to the information provided to us. Failure to do so shall relieve us of any liability to update or inform you of any events or issues, and/or from any damages or expenses you may incur as a result of not informing us of such changes.
3.3 By accepting the Terms, you are also agreeing to the terms and conditions outlined in our privacy policy, and you consent to be bound by its provisions as they may be updated periodically.
4. COMPLIANCE WITH LAW
4.1. By registering, betting, wagering, or using any of our services, you consent that you are not violating any local or national laws in your country, place of residence, or the location from which your bets or wagers are placed, which prohibit gambling. You further undertake and represent that you shall not access any of our services or the Website from within a jurisdiction that outlaws such access or use.
4.2. In any circumstance, we do not permit players from countries where gambling is prohibited.
4.3. If there are suspicions of you breaching any laws or regulations, we retain the right to suspend your access to our services, close your Account, and/or decline to issue any winnings. Additionally, we reserve the right to block our services entirely or partially in any country or territory, or to reinstate our services, at our discretion and without prior notification.
4.4. You affirm and guarantee that you are not depositing funds derived from criminal, unlawful, or unauthorized activities, including but not limited to fraud or money laundering. Furthermore, you agree that you are not engaging in criminal, unlawful, or unauthorized activities, nor do you intend to use the Account for such purposes. You also pledge not to permit any other individual to use your Account for such activities.
4.5. You acknowledge that we reserve the right to notify appropriate authorities, other online operators, online service providers, banks, credit card companies, electronic payment providers, or other financial institutions regarding your identity and any potential unlawful, fraudulent, or inappropriate conduct. You agree to fully collaborate with us in investigating any such activity.
5. ANTI-MONEY LAUNDERING AND OTHER SECURITY CHECKS
5.1. The Company and Company 2 are resolutely committed to vigilance in preventing instances of money laundering and terrorism financing. We will spare no effort, in compliance with applicable law, to safeguard ourselves against such activities.
5.2. Henceforth, we shall employ all accessible resources to adhere to the regulations for combating money laundering and terrorism financing, incorporating but not confined to:
- Requesting all players to provide their identification details when opening an Account and to furnish us with all necessary information to ensure compliance with applicable AML-KYC regulations.
- Maintaining a secure list of all registered players and their identification and transactional documentation.
- Preventing underage players (as defined by applicable law) from accessing our services.
- Implementing deposit limits as determined from time to time.
- Refusing to accept anonymous Accounts or Accounts under fictitious names where the true beneficial owner is unknown.
- Conducting a strict check to ensure compatibility between the Account name and the credit card holder`s name, or any other means of identification implemented at our discretion, before distributing winnings.
- Prohibiting funds transfer between Accounts.
- Screening complex or large transactions, as well as transactions with a high likelihood of involvement in money laundering or terrorism financing.
- Cooperating with relevant administrative, enforcement, and judicial authorities in efforts to prevent and detect criminal activity.
- Cancelling the registration of any player found to have provided false information, with immediate effect, at the discretion of the Company and Company 2.
6. WITHDRAWALS, DEPOSITS AND REFUNDS
6.1. Any reference to payments to or withdrawals from an Account pertains to any transaction involving payment to us and/or payment made by us through our payment systems and processes (or those of our licensors).
6.2. All real money deposits must undergo wagering before they are eligible for withdrawal. This security measure is aimed at preventing international money laundering. Consequently, withdrawal requests for funds not utilized for wagering will be declined.
6.3. To initiate a deposit, you have the option to select from various payment methods. However, you may only withdraw funds using the last payment method you utilized. For instance, if you deposited funds using Crypto, you are restricted to withdrawing funds via Crypto. Similarly, if you made a deposit with a card, you may only withdraw funds via wire transfer. In the case of using a voucher for deposit, you have the option to withdraw via wire transfer or Crypto. Certain countries may limit withdrawals to a Crypto wallet exclusively. To determine if this limitation applies to you, please contact customer support before making a deposit. We retain the right to add or remove payment methods or request users to change them at our discretion.
6.4. Subject to any withdrawal restrictions (e.g., funds linked to bonus schemes), you are eligible to withdraw funds from your Account once all payments are approved and our verification process is complete. Upon approval of payments and receipt of all required documents, we will process your withdrawal request within one business day. Verification documents may encompass:
Photographic ID: A copy of a valid ID displaying your name, photograph, and signature. Acceptable options include Passport or National ID card.
Credit/Debit Card: A copy of both the front and back of the card used for funding your account. For security reasons, please block out the middle 8 digits and the 3 security digits on the back.
Proof of Address: A recent utility bill or credit card statement indicating the same address registered to your account.
We reserve the right to modify or supplement the above verification documents and/or information periodically. This may involve requesting additional documents and/or information from you, including but not limited to, details related to regulatory or other legal obligations such as AML and KYC regulations.
6.5. The current minimum withdrawal amount is 100 Euros.
6.6. Withdrawals of winnings and bonuses obtained from pre-deposit free bonus funds may be subject to country-specific limitations. It is essential to carefully review all applicable terms and conditions associated with any bonus scheme we offer from time to time.
6.7. We retain the right to levy a reasonable commission based on currency exchange rates if we suspect that a customer is not maintaining an appropriate level of play and is exploiting fluctuations in exchange rates. Our currency exchange rates are determined by the daily rate provided by www.xe.com.
6.8. Withdrawal requests may undergo an audit before processing, and we retain the right to recover bonuses or any winnings if a request fails the audit.
6.9. Gold, Platinum, Diamond, and Blue Diamond members are entitled to expedited withdrawals.
6.10. The company and its online services and interactive gaming products adhere to a strict refund policy, outlined as follows:
- If a player registers for any of our online services and deposits funds, which are subsequently used to engage with our online services, they are not eligible for any refunds.
6.11. If a player`s lifetime deposits are less than or equal to €500, their maximum withdrawal amount is 10 (X) times the amount of their last deposit, minus any applicable fees. For instance, if a player`s last deposit was €20, they are eligible to withdraw a maximum of €200 (20 x 10 = €200).
7. SUSPENDING AND CLOSING AN ACCOUNT
7.1. We retain the authority to suspend or terminate your Account or access to its funds if there are suspicions of Website misuse, breaches of these Terms, involvement in illegal activities, fraud, money laundering, security breaches, chargebacks, cheating, usage of our services in jurisdictions where it is illegal, or if you are underage according to applicable law.
7.2. Withdrawal of funds may be temporarily delayed while we conduct investigations to meet any legal or regulatory obligations. Furthermore, we reserve the right to suspend or close any Account based on our discretion.
7.3. If your Account is suspended, you may provide evidence addressing our suspicions within three (3) months following the suspension.
7.4. You have the option to close your account by submitting a request to our Customer Service Team.
7.5. We retain the right to suspend or close your account in the event of chargebacks on your deposits, which are deemed a violation of these Terms. In such instances, we are authorized to confiscate any remaining balance in your Account, including deposits and winnings, as an offset for the chargeback.
7.6. In cases where your inappropriate behavior or misuse of your Account results in the withholding of your funds, we will take appropriate action in accordance with applicable laws and regulations.
8. BETS OR WAGERS
8.1. You are responsible for reading, verifying, and comprehending any wager or betting instructions before placing your bet or wager. It is your duty to ensure that any bet or wager selected by you accurately reflects your intentions. We do not accept responsibility for any errors or misunderstandings on your part. When you place a wager on the Website, the corresponding amount is deducted from your Account.
8.2. In any instance where there is a disagreement or uncertainty regarding the specifics of any wager or bet placed on the Website, or the outcome of any bet or wager, our electronic records (integral to our regulated and audited technical infrastructure) will be the ultimate and conclusive determinant. By using our services, you agree that our records will serve as the definitive authority in determining the validity and conditions of any bets or wagers you make, as well as the circumstances surrounding them.
8.3. Engaging in the use or exploitation of any bugs, errors, vulnerabilities, glitches, or design flaws on the Website for unfair advantage or personal gain is strictly prohibited. If you identify or suspect any bugs, they should be reported promptly to our Customer Support team. Customers who become aware of a bug on the website resulting in non-standard winnings should cease playing immediately and report it.
8.4. If there are grounds to suspect fraud, exploitation of bugs, underage gambling, any illegal activity, or failure to comply with the policies outlined in these Terms, we retain the right to refuse any portion of a bet or wager, annul any bets placed, block withdrawal requests, retain deposited funds, and withhold payment of deposits, winnings, or bonuses.
8.5. We will only distribute winnings that have been legitimately earned in accordance with these Terms.
8.6. In the event of any game operation failure, including server crashes, software malfunctions, communication disruptions, power outages, natural disasters, and similar occurrences, we will take reasonable precautions to prevent data loss and exert reasonable efforts to recover information. However, if information becomes permanently lost and unrecoverable, any claims of bets made that cannot be verified by the data in our systems will not be entertained.
9. FAIR GAMBLING
9.1. We are committed to treating customers fairly and addressing any system failures or flaws promptly.
9.2. You consent and agree that the outcome of wagers or bets on the Website will be determined by our random number generator software, and its calculations will be conclusive and binding in all respects.
10. CODE OF CONDUCT
10.1. In certain services or products available on the Website, you may have the opportunity to interact with other customers through virtual chat. These chats are intended to enhance customer entertainment and communication. We retain the right to restrict access to such chats for any customer, at any time.
10.2. While engaging in chat with other customers or members of the Customer Support Team, you agree that any use of offensive, inappropriate, or disrespectful language will not be tolerated. Furthermore, you agree not to harass, threaten, embarrass, or intimidate other customers or members of the Customer Support Team.
10.3. You consent not to share or transmit any content via chat, email, or messaging on the Website or through our services that is insulting, threatening, obscene, harmful, or pornographic. Additionally, you agree not to distribute any material that would infringe upon the rights of others or cause insult, distress, discomfort, or is unlawful in any manner.
10.4. You acknowledge that you will not endorse any betting, gaming, or other products in chat or elsewhere on the Website.
10.5. You acknowledge and agree that we have the exclusive right to use, copy, modify, adapt, distribute, display, reproduce, and transmit any information you write in any chat, including allowing other users of our services or products to view and copy such information. Furthermore, you understand that you are not entitled to use any chat content without our approval, and we are not obligated to provide it to you.
10.6. The Company retains the right to refuse service to any customer who has caused offense or breached these Terms, or any other guidelines or policies posted from time to time. This may involve terminating communication with the customer or indefinitely blocking their account.
11. BONUSES AND PROMOTIONAL OFFERS
11.1. You acknowledge that during registration for any of our services or products, you will be prompted to indicate on the registration form whether you consent to receiving marketing materials or information from us, partners, or designated third parties.
11.2 In certain cases, the Company may provide or grant complimentary or bonus amounts to be credited to your Account. Some bonuses may only be used in conjunction with specific products as indicated when the bonus is offered or granted. All bonuses are subject to the terms outlined in the relevant bonus offering or applicable promotional terms, as well as any restrictions on bonus release contained in the corresponding offer or award.
11.3. We may introduce bonus offers and promotional deals that are only available to specific individuals or groups. These offers are personal and cannot be transferred to others. Each user can only have one active bonus in their account at any given time. If a user attempts to claim an additional bonus while one is already active, the system will prompt them to choose between the current bonus and the new one.
11.4. You acknowledge that it is your responsibility to verify the availability and eligibility of any bonus offer or promotion you wish to participate in. Additionally, you agree to review and understand any associated terms and conditions before participating in the offer or promotion.
11.5. We retain the right to limit the usage of bonuses or promotional offers. Furthermore, bonuses and promotional offers are restricted to one account per individual, family, household address, email address, credit card number, and other shared environments with the same IP address (such as offices, hotels, cafes, etc.). While multiple participations may be permitted at times, we reserve the right to limit the number of participants at our discretion. -We maintain a strict policy against bonus abuse and fraudulent behavior. Any player found to be abusing our bonus offers may have their bonuses blocked. In cases of suspected fraudulent activity or bonus abuse, we reserve the right to void any winnings obtained using bonus funds.
11.6. Participants` eligibility for any bonus or promotional offer will be decided based on criteria chosen at our discretion. These criteria may encompass factors like age, country of residence, IP address, and other segmentation methods.
11.7. In some cases, certain types of bonuses may require manual claiming instead of being automatically credited to your account. It is your responsibility to claim these bonuses before they expire. To claim a bonus, navigate to the "Available Bonuses" section on your "My Account" page and select the desired bonus.
11.8. During gameplay, funds will be deducted initially from your Cash Money balance, followed by your Bonus Money balance.
11.9. We may periodically offer bonuses and special promotions, including but not limited to game bonuses, Free Chips, free spins, and cash bonuses ("Free Bonuses").
11.10. Free Bonuses are granted at our sole discretion and are subject to these terms and conditions, as well as any additional terms specified herein.
11.11. Withdrawal requirements for all bonuses (free and deposit) may vary based on a member’s status at the time the bonuses were issued.
11.12. Winnings exceeding the maximum withdrawal limit for Non-VIPs, as well as members at all VIP levels, will be deemed null and void. These excess winnings will be automatically deducted from the member’s account, along with the original bonus amount.
11.13. Withdrawal restrictions are in place for wagers made using both the deposited amount and any activated bonus. However, any winnings generated from real money deposits or bets are available for withdrawal without delay.
11.14. You can withdraw bonus money received and any winnings obtained from wagering that bonus money, subject to the following conditions (which may be periodically modified at our discretion):
- Withdrawal of bonus funds received and bonus funds obtained from free spins necessitates wagering the bonus amount 60 times before withdrawal, with the exception of table game wagers.
- For winnings derived from free spins or other bonus funds prior to the initial deposit, withdrawal requires wagering the bonus amount 150 times before withdrawal, excluding table game wagers.
11.15. Table games, Video Poker games, and Keno are excluded from the computation of wagering requirements for free spins and bonus funds, as detailed in section 11.14. Therefore, wagering must take place on non-table games in order to meet the criteria for bonus withdrawal.
11.16. If the playthrough requirements for the bonus are not fulfilled within the 7-day period from the time of claiming, the current bonus balance will be removed from the account.
11.17. Upon requesting a withdrawal, you forfeit all Bonus Money balance in your account.
11.18 The Company retains the right to modify, cancel, or supplement the structure of the bonus program outlined herein at any time.
11.19. The Company reserves the right to revise, annul, recover, or decline any promotion or offer to any customer, especially to players who, in its assessment, are suspected of misusing our Website.
11.20. We reserve the discretion to request satisfactory evidence of identity from any customer before crediting any bonus, free bet, or offer to their Account.
11.21. A minimum deposit of €15 is necessary to qualify for a deposit bonus.
11.22. Free Spins bonuses have a specified validity period as indicated at the time of bonus notification.
11.23. The game choice and pay lines for free spins are determined by us.
11.24. Upon making your first deposit and verifying your account, you will receive 50 free spins. Any winnings generated will be credited to your Bonus Money balance.
11.25. Players who qualify may redeem Cashback bonuses.
11.26. Cashback bonuses can be claimed via the My Account page and will appear under Available Bonuses for eligible users.
11.27. Cashback claims will be credited to your Bonus Money balance and are subject to the bonus withdrawal restrictions outlined elsewhere in these Terms.
12. PERSONAL USE AND INTELLECTUAL PROPERTY
12.1. "Company IPR" refers to all services and products offered on the Website, as well as the Website itself. This includes games provided by us or downloaded from sources accessible through our services or products. It encompasses all software, inventions, trademarks, trade names, domain names, graphics, logos, animations, photographs, videos, audio, music, text, and other content, along with associated intellectual property rights, whether registered or not, globally. This also includes any improvements, changes, enhancements, and modifications to the aforementioned elements.
12.2. You acknowledge and agree that all copyright, ownership rights, and other intellectual property rights in Company IPR are owned by us or our licensors. You have no rights or interests in any Company IPR except as expressly stated in these Terms.
12.3. You are provided with a personal, non-assignable, and non-transferable license to utilize the Company IPR exclusively for entertainment purposes and accessing our services and products. This license strictly prohibits any other use, including auditing, reviewing, or commercial applications.
12.4. You are prohibited from sublicensing, assigning, or transferring the license granted to you, or from renting, leasing, or otherwise parting with the whole or any part of such license or the Company IPR contained within it.
12.5. You are not permitted to copy, transfer, reproduce, distribute, exploit, or make any other use of data on the Website except for the purpose of displaying it on your computer screen.
12.6. You are not allowed to link the Website to any other website without obtaining our written permission.
13. LIABILITY
13.1. You acknowledge that our endorsement is not implied, and we disclaim responsibility for the content or information in any third-party advertising, links, marketing, or other presence on the Website. We also absolve ourselves of liability concerning any third-party websites or the content they host, accessed through links on our Website. Clicking on any links is done at your sole responsibility.
13.2. You agree to indemnify us, our affiliates, and our respective shareholders, employees, officers, and other representatives, and hold us harmless from any demands, claims, damages, costs, or expenses, including legal fees, arising from: (i) your use of the Website, including any breaches of these Terms, applicable laws, or the rights of others; (ii) any negligent acts, omissions, or willful misconduct on your part.
13.3. Furthermore, you acknowledge that we are not responsible for any loss resulting from manipulated or improper data transmission, failures in interactive television return-path capabilities, or any other technological disruptions related to your interaction with the Website or our services.
13.4. You acknowledge that it is your sole responsibility to comply with any tax laws applicable to your use of our services or products, including reporting and paying taxes on your winnings. The Company will not disclose details of your winnings unless legally obligated to do so. If your jurisdiction requires you to pay taxes on your winnings, it is your responsibility to keep track of them and report them to the appropriate authorities.
13.5. You agree that you waive any right to pursue legal action or make claims against the owners and software developer(s) of the Website, as well as any services or products accessible through the Website, for any matters related to your participation in our services or products.
13.6. You acknowledge and agree that your Account does not function as a bank account and is not insured, guaranteed, sponsored, or otherwise protected by any deposit or banking insurance system, including those in your local jurisdiction. Additionally, the Account does not accrue any interest on the funds held within it.
13.7. The Website, along with all services, products, and software contained within it (referred to as the "Software"), are provided on an "as is" basis without any promises, warranties, conditions, agreements, commitments, or assertions, whether explicit or implicit, legal or otherwise. We, along with our software provider(s) and all affiliated and related parties, hereby disclaim all implied terms, conditions, and warranties, including any warranty of merchantability, satisfactory quality, and fitness for a particular purpose. We do not warrant that the Software will meet your requirements, that it will not infringe upon any third party`s intellectual property rights, that its operation will be error-free or uninterrupted, that any defects in the software will be corrected, or that the software is free from viruses and/or other malware.
14. INACTIVE ACCOUNTS
14.1. If there have been no transactions made using your Account for a continuous period of 180 days, your Account will be considered inactive and will be closed. Upon closure, any remaining balance in the account will be forfeited.
14.2. Should you wish to reopen your account after it has been closed, you will need to contact us to request the reopening of the account.
15. LIMITATION OF LIABILITY
15.1. WE, OUR SOFTWARE PROVIDER, AND ANY AFFILIATES AND RELATED PARTIES SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, CONSEQUENTIAL, INDIRECT, INCIDENTAL, OR SPECIAL DAMAGES OR LOSSES OF ANY KIND. THIS INCLUDES, WITHOUT LIMITATION, LOSS OF BUSINESS, PROFITS, REVENUE, CONTRACTS, OR ANTICIPATED SAVINGS, AS WELL AS LOSS OR DAMAGE ARISING FROM THE LOSS, DAMAGE, OR CORRUPTION OF ANY DATA, REGARDLESS OF PRIOR NOTIFICATION OF SUCH POTENTIAL LOSS OR DAMAGE.
Notwithstanding the foregoing, our liability to you under these Terms shall not exceed: (i) the amount of the stake wagered in relation to any liability arising from a specific transaction; or (ii) an aggregate of five hundred Euros (€500) for all other matters.
16. MISCELLANEOUS
16.1. If you encounter any difficulties understanding any part of these Terms, please don`t hesitate to reach out to our Customer Support Team for assistance.
16.2. These Terms represent the complete agreement between you and us, superseding and replacing any prior agreements, promises, or representations, whether written or oral. Any agreements not in alignment with these Terms hold no validity.
16.3. We shall not be held liable for any breach of this agreement if such breach is directly or indirectly caused by circumstances beyond our reasonable control, preventing us from fulfilling our obligations to you.
16.4. These Terms are drafted in the English language. In the event they are provided to customers in another language and any conflict arises between the English language text and any text in another language, the English language text shall take precedence.
16.5. Any statements made by employees, agents, or representatives of the Company shall not serve as an amendment to these Terms or a valid representation of the nature or quality of any aspect of the products or services we provide.
16.6. Employees of the Company, its licensees, distributors, wholesalers, affiliates, and subsidiaries are prohibited from participating in any of our services or products except for purposes such as testing and verification.
16.7. By using any of our services or products, you acknowledge that your participation is for personal entertainment purposes only and not for professional use.
16.8. You understand that there is a risk of financial loss associated with using any of our services or products, and you accept full responsibility for any such losses.
16.9. You acknowledge that financial institutions, card providers, banks, and other third-party payment processors may charge fees for processing payments ("Third-Party Payment Processor Fees"). You are responsible for covering any and all such fees incurred.